Customer Support

Our After Sales Support Team are a bunch of dedicated legends, ready to answer any questions you have about your Zempire or handle any warranty claims.

FREE SHIPPING*

Shipping is FREE within NZ for everyone who create an online account and places an order over $50*.

FAST SHIPPING

Deliveries typically arrive within 2–7 business days (additional 1–2 days for rural/remote areas), shipped from Hamilton by Mainfreight or Post Haste. 

CHANGE OF MIND EXCHANGE/RETURNS

If within 30 days of purchase you have second thoughts, you can return the item and exchange it for item(s) of equivalent value. Ts & Cs apply.

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Warranty

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1 YEAR SPARE PART AND ACCESSORY GUARANTEE

We take pride in the quality and design of every ZEMPIRE products, that's why our SPARE PARTS AND ACCESSORIES comes with a strong guarantee designed to protect you as our valued customer. ZEMPIRE will repair or replace this product, should it fail due to faulty materials or manufacture for a period of 1 year from the date you purchase.

(For a full explanation of what is covered under this warranty please refer to our Warranty Page)

Returns Policy

ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT

In the unlikely event that you receive a damaged or incorrectly dispatched item, please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options. 

OUT OF STOCK ITEMS

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our staff members and taken through the available options. 

CHANGE OF MIND RETURNS FOR ONLINE SALES

If within 30 days of purchase you have second thoughts about a purchase made through www.zempire.co.nz you can return the item and exchange it for an item/items of equivalent value (subject to stock availability) or a full refund of the purchase price (excluding freight charges if any) via the original payment method. The cost of returning the goods is the responsibility of the purchaser and goods remain the property of the purchaser until received by Zempire Camping. For exchanged goods, Zempire Camping reserves the right to recover our full shipping costs for any new goods sent to a customer. Goods must be returned in original condition and in the original unopened packaging along with proof of purchase within 30 days of the purchase date. 

For a full list of terms and conditions, please click here.

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